Terms of service

Welcome to Coolinko. These Terms of Service govern your use of our website and your purchase, download, and use of digital products available through our store. By accessing our website, placing an order, or downloading a purchased product, you agree to these Terms of Service.

Please read these terms carefully before purchasing or using our digital products.

1. About Coolinko

Coolinko is an online store offering digital creative products, including PNG clipart, watercolor illustrations, graphic design assets, and other downloadable artwork.

Unless a product page specifically states otherwise, products sold through Coolinko are digital products only. No physical product will be shipped.

Our contact information is:

Coolinko
Email: support@coolinko.shop
Address: 15 Purbeck Close, Lytchett Matravers, Poole, England, BH16 6DE

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms of Service.

You agree not to use the website in a way that could damage, disable, interfere with, or compromise its operation or security. You may not attempt to gain unauthorized access to our website, customer accounts, payment systems, files, or other systems connected to our store.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our customers, intellectual property, services, or business.

3. Digital Products

Coolinko primarily sells downloadable digital products.

Product pages provide information about the files included with each purchase. Customers are responsible for reviewing the product title, description, images, file format, and other available information before placing an order.

Because these products are delivered digitally, you will not receive a physical item unless a particular product listing explicitly states otherwise.

4. Orders

When you place an order, you agree to provide current, complete, and accurate billing, contact, and payment information.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, technical errors, or violations of these Terms.

If we cancel an order after payment has been collected and no valid digital product has been supplied, an appropriate refund will be provided where required.

5. Prices and Payments

Prices displayed on our website are shown in the currency indicated at checkout. Prices may change from time to time without prior notice, but changes will not normally affect an order that has already been completed.

Applicable taxes may be calculated or collected during checkout depending on the customer's location and applicable legal requirements.

Payments are processed through the payment methods made available through our checkout. Payment information may be handled directly by third-party payment processors.

6. Digital Delivery

Purchased digital products are delivered electronically. Depending on the product and our website configuration, access may be provided through the order confirmation page, email, customer account, or another digital download method.

Customers are responsible for providing a valid email address and ensuring they have compatible software and devices for accessing the purchased file format.

If you experience difficulty accessing a purchased product, contact us at support@coolinko.shop.

7. No Physical Shipping

Unless explicitly stated otherwise on a product page, Coolinko products are digital downloads.

Therefore, physical shipping rates, delivery carriers, tracking numbers, and physical delivery times do not apply to our standard digital products.

8. License to Use Digital Products

Purchasing a Coolinko digital product does not transfer ownership of the underlying artwork or intellectual property to the customer.

Instead, the customer receives a limited license to use the purchased files in accordance with the licensing terms stated on the relevant product page or in our separate Licensing & Usage Policy.

Unless expressly permitted by the applicable license, customers may not resell, redistribute, share, sublicense, or make the original digital files available to others as standalone downloadable assets.

9. Personal and Commercial Use

Certain Coolinko products may be available for personal use, commercial use, or both.

The permitted usage depends on the license associated with the specific product. Customers are responsible for reviewing applicable licensing information before using artwork commercially.

Where commercial use is permitted, additional restrictions may apply to redistribution, resale, print-on-demand applications, digital templates, or other uses that allow third parties to extract or access the original artwork.

10. Intellectual Property

Unless otherwise stated, website content and original digital products made available by Coolinko, including artwork, graphics, designs, branding, text, and other creative materials, are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, sell, publish, or exploit protected Coolinko content except as expressly permitted by the applicable product license or applicable law.

11. Product Images and Colors

We make reasonable efforts to represent our digital artwork accurately.

However, colors may appear differently depending on your monitor, device, printer, ink, paper, software, and display settings. Minor differences in displayed or printed colors do not necessarily indicate that a digital file is defective.

Customers should review product descriptions and file specifications before purchasing.

12. Refunds and Digital Products

Because digital products can generally be accessed immediately and cannot be physically returned, refunds are handled according to our Return and Refund Policy.

We may provide assistance, replacement files, corrections, or refunds where appropriate if files are corrupted, missing, materially different from their description, or otherwise defective.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

13. Technical Requirements

Customers are responsible for ensuring they have suitable software, hardware, and technical knowledge to use the file formats identified in a product listing.

We are happy to assist with genuine download or file-access problems, but we cannot guarantee compatibility with every third-party application, printer, cutting machine, device, or operating system unless compatibility is specifically stated on the product page.

14. Third-Party Services

Our website may use third-party services for ecommerce functionality, payment processing, analytics, digital delivery, advertising, customer support, and other business operations.

These third parties may have their own terms and privacy practices. Coolinko is not responsible for third-party services outside our reasonable control.

15. Shopify

Our online store may be powered by Shopify. Shopify provides ecommerce infrastructure that allows us to offer products and services online.

Your use of certain checkout or ecommerce functionality may therefore involve services provided by Shopify and other integrated providers.

16. Prohibited Uses

You may not use our website or digital products for unlawful, fraudulent, abusive, or unauthorized purposes.

You may also not attempt to circumvent website security, interfere with website functionality, distribute malicious software, fraudulently obtain products, or use our digital products in a way that violates the applicable product license.

17. Availability of the Website

We aim to keep our website and digital delivery services available and functional, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, software updates, hosting problems, third-party outages, security issues, or circumstances outside our reasonable control.

If an interruption prevents you from receiving a purchased digital product, contact our support team for assistance.

18. Accuracy of Information

We make reasonable efforts to ensure product descriptions, prices, images, file information, and other website content are accurate.

Occasionally, information may contain typographical, technical, or pricing errors. We reserve the right to correct genuine errors and update website information where necessary.

If an error materially affects an order you have already placed, we will take appropriate steps consistent with applicable consumer law.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by law, Coolinko will not be responsible for indirect or consequential losses resulting from the use or inability to use digital products where such losses were not reasonably foreseeable.

Our digital artwork is provided for creative and design purposes and should be used in accordance with the applicable license.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, processed, stored, and shared.

By using our services, you acknowledge that your personal information may be processed as described in that policy and as permitted by applicable law.

21. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our products, website, business practices, or legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date where appropriate.

Changes will not retroactively remove consumer rights that have already arisen under applicable law.

22. Governing Law

These Terms are governed by applicable laws of England and Wales, subject to any mandatory consumer protections that apply based on the customer's location.

Nothing in these Terms is intended to prevent consumers from exercising rights available to them under applicable consumer protection law.

23. Contact Information

If you have questions about these Terms of Service, your order, or the use of a Coolinko digital product, please contact us: