Shipping policy

At Coolinko, we specialize in digital products, including downloadable PNG clipart, watercolor illustrations, graphic design assets, and other creative digital files. Because our products are delivered electronically, no physical shipping is required for products identified as digital downloads.

This Digital Delivery & Shipping Policy explains how customers receive their purchases and what to do if a download is not received or cannot be accessed.

1. Digital Products

Unless specifically stated otherwise on an individual product page, all products available through Coolinko are digital products only.

When purchasing a digital product from our store:

  • No physical item will be shipped.
  • No shipping carrier will be used.
  • No physical tracking number will be provided.
  • No shipping fee is required for standard digital downloads.
  • Your purchase will be delivered electronically.

Please carefully review the product description before placing your order to confirm the file type and contents included with your purchase.

2. Digital Delivery

After your payment has been successfully processed, your purchased digital files will be made available electronically.

Depending on the checkout and digital delivery system used by our store, files may be provided through:

  • A download link on the order confirmation page.
  • A download link sent to the email address provided during checkout.
  • Your customer account, where available.
  • Another secure electronic delivery method displayed during or after checkout.

Customers should provide a valid and accessible email address when placing an order.

3. Delivery Time

Digital products are generally made available immediately or shortly after successful payment confirmation.

In some circumstances, delivery may take longer because of payment authorization, fraud-prevention checks, technical issues, email delays, website maintenance, or other circumstances outside our reasonable control.

If you have completed your purchase but have not received access to your files, please contact us at support@coolinko.shop.

4. No Physical Shipping

Coolinko does not physically ship products that are clearly identified as digital downloads.

You should therefore not expect a package, postal delivery, courier delivery, or physical tracking information for a digital product.

If Coolinko introduces physical products in the future, the applicable shipping information will be clearly provided on the relevant product page and during checkout.

5. Shipping Charges

There are no physical shipping charges for digital products because they are delivered electronically.

The total amount payable for your order will be displayed during checkout before you complete your purchase.

Any applicable taxes or other charges required by law may be calculated separately during checkout.

6. International Customers

Our digital products may be available to customers in multiple countries, subject to applicable laws, payment availability, licensing restrictions, and other store limitations.

Because digital products are delivered electronically, international shipping charges and customs delivery times do not apply.

Customers remain responsible for complying with any laws applicable to their use of purchased digital products.

7. Customs and Import Duties

Digital downloads are not physically imported or shipped through customs in the same manner as physical merchandise.

Therefore, traditional customs shipping fees, courier import charges, and physical package duties generally do not apply to our digital downloads.

However, applicable digital sales taxes or similar charges may be collected at checkout where required by law.

8. Incorrect Email Address

Customers are responsible for providing accurate contact information during checkout.

If you entered an incorrect email address and cannot access your purchase, contact us at support@coolinko.shop with your order details. We will make reasonable efforts to verify the purchase and assist you with accessing your files.

9. Download Problems

If your download link does not work, your file appears to be missing, or you experience another technical issue, please contact our support team.

When contacting us, please provide:

  • Your order number.
  • The email address used for the purchase.
  • The name of the purchased product.
  • A brief description of the problem.

We will review the issue and, where appropriate, provide assistance or replacement access to the purchased files.

10. File Compatibility

Product pages may identify the file formats included with a purchase, such as PNG files.

Customers are responsible for checking that the file format is suitable for their intended software, device, printer, or creative application before purchasing.

If you are unsure about a product's format or compatibility, please contact us before placing your order.

11. Order Confirmation

After completing an order, you may receive an electronic order confirmation containing information about your purchase.

Please keep your order confirmation for your records, as the order number may be required if you need assistance.

12. Failed or Pending Payments

Digital delivery may not begin until payment has been successfully authorized.

If your payment is pending, declined, reversed, or otherwise unsuccessful, access to the purchased files may be delayed or unavailable until the payment issue is resolved.

13. Refunds

Issues involving refunds, defective files, duplicate purchases, or other refund requests are handled according to our Return and Refund Policy.

Because our products are digital, they cannot be physically returned through the mail.

Nothing in this policy limits any rights available to customers under applicable consumer protection law.

14. Contact Us

If you have questions about digital delivery or need assistance accessing your purchase, please contact:

Coolinko
Email: support@coolinko.shop
Address: 15 Purbeck Close, Lytchett Matravers, Poole, England, BH16 6DE