Privacy policy
Last Updated: August 3, 2026
At Coolinko, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, purchasing our digital products, or contacting us. This Privacy Policy explains how we collect, use, store, and share your information when you use our online store.
By using the Coolinko website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, make a purchase, create an account, or contact us, we may collect information including your name, email address, billing address, order information, payment-related information, account details, and communications with our customer support team.
We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, pages viewed, referring website, and information about how you interact with our store.
Payment information may be processed directly by our third-party payment providers. Coolinko does not necessarily receive or store your complete payment card details.
2. How We Use Your Information
We may use the information we collect to process and manage orders, provide access to purchased digital products, communicate with customers about their purchases, provide customer support, maintain and improve our website, prevent fraudulent or unauthorized transactions, comply with applicable legal obligations, and protect the rights and security of Coolinko and our customers.
Where permitted by applicable law, we may also use information to provide marketing communications. You may unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.
3. Digital Product Delivery
Coolinko primarily sells digital products, including PNG clipart and graphic design assets. Information such as your email address and order details may be used to provide access to purchased files and communicate information relating to your digital order.
No physical product is shipped when a listing is identified as a digital download.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functionality, remember preferences, understand website usage, improve the shopping experience, measure performance, and support advertising or analytics services where applicable.
Depending on your location and applicable law, you may be presented with options for managing non-essential cookies.
You can also control certain cookies through your browser settings. Disabling cookies may affect some features of the website.
5. Shopify
Our online store may be hosted and operated using Shopify. Shopify may process personal information in connection with providing ecommerce and related services to our store.
Information processed through Shopify is subject to Shopify's applicable privacy and data-processing practices in addition to this Privacy Policy.
6. Third-Party Service Providers
We may use trusted third-party providers to help operate our business, including payment processors, ecommerce platforms, analytics providers, digital-delivery services, customer-support providers, advertising services, and fraud-prevention providers.
We may share information with these providers only where reasonably necessary for them to provide their services, comply with legal requirements, or protect legitimate business interests.
Third-party providers may maintain their own privacy policies governing how they process information.
7. Advertising and Analytics
We may use analytics and advertising services to understand how visitors interact with our website, measure the effectiveness of advertising, and improve our services.
Depending on your consent choices and applicable law, these services may use cookies or similar technologies to collect information about interactions with our website.
8. How We Share Personal Information
We do not sell personal information simply for monetary payment.
We may disclose personal information to service providers supporting our operations, payment processors, ecommerce providers, professional advisers, regulators, law enforcement authorities, or other parties where disclosure is required or permitted by law.
Information may also be disclosed as part of a legitimate business transaction, such as a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction and business records, resolve disputes, prevent fraud, enforce agreements, and satisfy accounting, tax, regulatory, and other legal requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, which may include the right to request access to your information, request correction of inaccurate information, request deletion in certain circumstances, object to or restrict certain processing, withdraw consent where processing relies on consent, and request a portable copy of certain information.
These rights are subject to applicable law and may have exceptions.
To submit a privacy request, contact us at support@coolinko.shop. We may need to verify your identity before completing certain requests.
12. UK and EEA Customers
Where UK or European data-protection law applies, we process personal information under an appropriate lawful basis. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable law.
You may also have the right to make a complaint to the relevant data-protection supervisory authority.
13. Children's Privacy
Coolinko is not intended for children to independently provide personal information where parental or guardian consent is legally required.
If we learn that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to address the information.
14. External Links
Our website may contain links to third-party websites or services. Coolinko is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.
When changes are made, the updated policy will be posted on this page and the "Last Updated" date may be revised.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Coolinko
Email: support@coolinko.shop
Address: 15 Purbeck Close, Lytchett Matravers, Poole, England, BH16 6DE