Refund policy
At Coolinko, we want customers to have a clear understanding of what they are purchasing. Our store specializes in digital products, including downloadable PNG clipart, illustrations, and graphic design assets. Because digital products are delivered electronically and cannot be physically returned, our return and refund policy differs from policies for physical goods.
Digital Products
All products sold by Coolinko are digital downloads unless a product page specifically states otherwise. No physical item will be shipped.
Once a digital product has been downloaded, accessed, or delivered, it generally cannot be returned in the same way as a physical product.
Returns
We do not accept physical returns for digital products because there is no physical item to send back.
This policy does not limit any cancellation, refund, or other rights that you may have under applicable consumer protection law.
Refunds
If you experience a genuine problem with your purchase, please contact us at support@coolinko.shop.
Refund requests may be considered when:
- You received the wrong digital files.
- The purchased files are corrupted or cannot be opened as described.
- Files are missing from the purchased download.
- You were charged more than once for the same order.
- The product materially differs from the description provided on the product page.
- A refund is otherwise required under applicable law.
Where possible, we may first attempt to resolve the issue by providing replacement or corrected files.
Change of Mind
Due to the nature of immediately accessible digital content, we generally cannot provide refunds solely because a customer changes their mind after the digital product has been downloaded or accessed, except where applicable law provides otherwise.
Customers should carefully review the product title, description, included file information, and product images before completing an order.
UK and European Customers
If applicable consumer law provides you with a cancellation right for digital content, that right may be affected once the supply or download of the digital content begins, subject to the consent and acknowledgement requirements imposed by applicable law.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
Duplicate Purchases
If you accidentally purchase the exact same digital product more than once, contact us with your order information. We will review the transaction and may refund an accidental duplicate charge where appropriate.
Technical Problems
If you have difficulty downloading, opening, or accessing your purchased files, please contact us before submitting another order.
Provide your order information and a description of the issue. Our support team will make reasonable efforts to help resolve the problem or provide replacement files where appropriate.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing times after a refund is issued depend on your bank, card issuer, payment provider, or other financial institution.
Contact Us
For questions, problems with a download, or refund requests, please contact:
Coolinko
Email: support@coolinko.shop
Address: 15 Purbeck Close, Lytchett Matravers, Poole, England, BH16 6DE